Bizerba Slicer Sg8d Service Manual

I have one of my customers from he** with a se8.
The only problem with the unit is the thickness knob is very hard to turn.
I've delt with this with Berkel's and Globe's a number of times with easy access to the mechinism from the underside of the slicer.
Access from the bottom is blocked by a solid Alum plate
Anyone know how to gain access ? or have a service manual ?
I need a heads up before I return because Mr pain in my azz #1 will not allow me to take it to my shop. And #2 will stand over my shoulder watching and timing, yes timing my every move. If I remove a wrong plate he will make a note of it and later refuse to pay the full bill because I as he puts it Wasted time by not knowing what I'm doing.
Yeah it is his last service call from me.
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